Privacy Policy

Last Updated: September 22, 2025

At Major's Retreat ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websites, www.majorsretreat.com and book.majorsretreat.com (collectively, the "Website"), or use our services, including accommodations, events, and activities (collectively, the "Services"). By using our Website or Services, you consent to the practices described in this Privacy Policy, in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Information you provide directly, such as:

• Identity and Contact Details: Name, email address, phone number, postal address, and date of birth (if provided) when booking, inquiring, or subscribing to newsletters.
• Booking Details: Reservation preferences (e.g., glamping, cottages, event types), guest count, and dates of stay.
• Payment Information: Credit/debit card details, UPI IDs, or other payment data processed through secure third-party gateways.
• Event or Corporate Data: Company name, event requirements, or special requests for weddings, team-building, or workshops.

b. Non-Personal Information

• Usage Data: IP address, browser type, device information, pages visited, and time spent on the Website, collected via cookies and analytics tools (e.g., Google Analytics).
• Feedback and Reviews: Comments, testimonials, or survey responses you choose to share, which may be anonymized.
• Social Media Interactions: Data from public interactions (e.g., likes, comments) on our social media platforms (Instagram, Facebook, LinkedIn).

c. Information from Third Parties

• Booking data from authorized third-party platforms (e.g., travel agencies).
• Publicly available data from social media or review platforms (e.g., Google Maps reviews).

2. How We Collect Information

We collect data through:

• Website Forms: Booking forms, contact inquiries, or newsletter sign-ups.
• Cookies and Tracking: Automated tools like cookies and pixels to analyze Website usage (see Section 8 for cookie details).
• Direct Communication: Emails, phone calls, WhatsApp messages, or in-person interactions at the retreat.
• Third-Party Services: Payment processors, analytics providers, or marketing partners.

3. How We Use Your Information

We use your information to:

• Provide Services: Process bookings, manage events, and fulfill accommodation/activity requests.
• Communicate: Respond to inquiries, send booking confirmations, or provide updates (e.g., via email, SMS, WhatsApp).
• Marketing: Send promotional offers, newsletters, or event invites (with your consent, where required). You can opt out at any time.
• Improve Services: Analyze usage data to enhance Website functionality and guest experience.
• Legal Compliance: Meet regulatory requirements (e.g., tax reporting, safety protocols).
• Personalization: Tailor content or offers based on your preferences (e.g., family vs. corporate packages).

4. Legal Basis for Processing

Under the DPDP Act, we process your data based on:

• Consent: For marketing emails, cookies, or optional data collection (e.g., surveys).
• Contractual Necessity: To fulfill bookings or event agreements.
• Legitimate Interests: For analytics, fraud prevention, or improving Services, balanced with your rights.
• Legal Obligations: To comply with Indian laws (e.g., tax or safety regulations).

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors (e.g., payment gateways, email platforms like Mailchimp) that assist with bookings, marketing, or analytics, bound by confidentiality agreements.
• Business Partners: Travel agencies or corporate clients for co-hosted events, with your consent where required.
• Legal Authorities: If required by law, court order, or to protect our rights, property, or safety.
• Public Content: Testimonials or reviews you provide may be shared publicly (e.g., on Website or social media), with identifying details removed unless you consent.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your data, including:

• Encryption for payment processing and sensitive data transmission.
• Secure servers for Website hosting and data storage.
• Access controls to limit internal data access to authorized personnel only.

However, no system is completely secure. You acknowledge that data transmission over the internet carries inherent risks.

7. Data Retention

• Personal Information: Retained for as long as necessary to provide Services, fulfill bookings, or meet legal obligations (e.g., tax records for 7 years per Indian law).
• Marketing Data: Kept until you unsubscribe or request deletion.
• Usage Data: Anonymized analytics data may be retained indefinitely.

8. Cookies and Tracking Technologies

We use cookies to:

• Enhance Website functionality (e.g., remembering booking preferences).
• Analyze traffic and user behavior via tools like Google Analytics.
• Deliver targeted ads (e.g., via Facebook Pixel).

You can manage cookie preferences through your browser settings or our Website’s cookie consent banner. Disabling cookies may affect Website functionality.

9. Your Rights

Under the DPDP Act, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Objection: Object to processing for marketing or other purposes.
• Data Portability: Receive your data in a structured format (where feasible).
• Withdraw Consent: Opt out of marketing or non-essential data processing at any time.

To exercise these rights, contact us at [Insert email, e.g., info@majorsretreat.com]. We will respond within 30 days, as required by law.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Review their policies before sharing data.

11. International Data Transfers

Your data is primarily stored and processed in India. If transferred internationally (e.g., to cloud servers), we ensure compliance with DPDP Act requirements and use providers with adequate safeguards.

12. Children’s Privacy

Our Services are not intended for individuals under 18 without parental consent. If we learn we have collected data from a minor without consent, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on the Website with a revised "Last Updated" date. Continued use of the Website or Services constitutes acceptance of the changes.

14. Contact Us

For questions, concerns, or to exercise your data rights, contact our Data Protection Officer at:

• Email: [help@majorsretreat.com]
• Phone: [+917975229562]

If you believe we have not addressed your concerns, you may contact the relevant data protection authority in India.

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